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GAME development jobs

We are working on iOS/Android games that have very high concurrent users and high network traffic in foreign markets (US/Europe/Arab). In order to scale up our business, we are looking for an experienced server engineer whose main responsibilities are:

  • Implement new game functions on the server side.
  • Debug and fix existing issues.
  • Any other duties as assigned by management.

Benefits

  • Chance to work on big game development projects
  • Chance to work closely with both experienced Vietnamese and foreign experts
  • Attractive salary and benefits, international, fun and professional working environment
  • Training and career development opportunities
  • An open and honest culture where people are valued, treated fairly and trusted and empowered
  • Flexible working hours, we work 40 hours per week (Monday-Friday)
  • 13th salary and additional bonus every year
  • Lunch allowance and free drinks (coffee, tea, etc)
  • Health Insurance package
  • Government social, health and unemployment insurance for Vietnamese staff
  • Annual health check, annual flu vaccination
  • Paid leave (12 days/year)
  • A standing desk if you like; No dress code; Company trip
  • Gym and Game room for everyone: We love board games, video games, PS4, ping pong, football tables, and many more!
  • In-house classes: Kickboxing, Yoga, Zumba, BJJ
  • For non-Vietnamese staff, support for making Vietnamese work permits, resident cards and others
  • Salary range: $700 - $1,500 USD per month (net)

Job Requirement

  • Strong programming skills in any programming language like C# or Java, etc
  • Experience with SQL relational databases development: tables design, query optimization and procedure creation
  • Good command of English language
  • Ability to work under pressure, independently and within a team
  • Great attitude and work ethic

Advantages

  • Development experience in mobile games is an advantage
  • Understanding of the technologies related to game servers, SmartFoxServer is an advantage
  • Knowledge of game engine likes Unity3D is an advantage

Working Location: 125D Minh Khai, Hai Ba Trung, Hanoi

Email Your CV To - Jobs@gearinc.com

We are creating and publishing games developed in Unity. We are looking for experienced developers passionate about mobile games whose main responsibilities are:

  • Develop high-quality new games in unity
  • Be able to work alone on the creation of game prototypes in a short period
  • Be able to work in teams on complex mid-code games
  • Work on existing games, maintain and improve them
  • Debug and fix existing issues
  • Clear communication and report in English

Benefits

  • Chance to work on big game development projects
  • Chance to work closely with both experienced Vietnamese and foreign experts
  • Attractive salary and benefits, international, fun and professional working environment
  • Training and career development opportunities
  • An open and honest culture where people are valued, treated fairly and trusted and empowered
  • Flexible working hours, we work 40 hours per week (Monday-Friday)
  • 13th salary and additional bonus every year
  • Lunch allowance and free drinks (coffee, tea, etc)
  • Health Insurance package
  • Government social, health and unemployment insurance for Vietnamese staff
  • Annual health check, annual flu vaccination
  • Paid leave (12 days/year)
  • A standing desk if you like; No dress code; Company trip
  • Gym and Game room for everyone: We love board games, video games, PS4, ping pong, football tables, and many more!
  • In-house classes: Kickboxing, Yoga, Zumba, BJJ
  • For non-Vietnamese staff, support for making Vietnamese work permits, resident cards and others
  • Salary range: $600 - $1300 USD per month (net)

Job Requirements

  • Strong experience with C#, Unity3D
  • At least 1 - 2 years of professional experience in game development
  • Good English language skills
  • Great attitude and work ethic
  • Good experience in using versioning tools: SVN or GIT
  • Ability to work under pressure, independently and within a team
  • Bachelor’s degree in Computer Science or equivalent experience

Advantages

  • Knowledge about Linux, MacOS is an advantage.
  • Development experience in mobile games is an advantage.

Working Location: 125D Minh Khai, Hai Ba Trung, Hanoi

Email your CV to - Jobs@gearinc.com 

We are testing big mobile games on different platforms to make sure the products are working properly. QA/Software Tester will validate and verify that products meet the requirements set by design and development guidelines and end users specifications; hence, making sure they are working as expected.

  • Review software requirements
  • Deeply understand the design of the product
  • Create and conduct Test Plans, Test Cases and Test Reports
  • Report bugs
  • Report your own progress and timelines
  • Be responsible for bugs validation and verification
  • Simulate an end user and seek out problems they may encounter
  • Work closely and report to the QA Manager.
  • Any other duties as assigned by management.

Benefits:

  • Chance to work on big applications and games on the market.
  • Chance to work closely with both experienced Vietnamese and foreign experts
  • Training and career development opportunities
  • Attractive salary and benefits, international, fun and professional working environment
  • Open and honest culture where people are valued, treated fairly and trusted and empowered
  • Flexible working hours, we work 40 hours per week (Monday-Friday)
  • 13th salary and additional bonus every year
  • Lunch allowance and free drinks (coffee, tea, etc)
  • Annual health check, annual flu vaccination.
  • Health Insurance package
  • Government social, health and unemployment insurance
  • Paid leave (12 days/year).
  • Free English classes with native teacher
  • Standing desks if you like it; Modern hardware; No dress code; Company trip; Annual Family Day.
  • Gym and Game room for everyone: We love board games, video games, VR, PS4, ping pong, football tables, and many more!
  • In-house classes: Kickboxing, BJJ, Yoga, Zumba.
  • Salary: 450 - 700 USD per month (net)

Job Requirement:

  • Having at least 1 year experience in games/software testing is a big advantage
  • Good level of English in all 4 skills: Listening, Speaking, Reading and Writing
  • Must be self-motivated and take initiative in performing tasks
  • Thorough and diligent with tasks and deadlines
  • Excellent attention to details

Required Application Materials:

  • Resume in English

Working Location: No. 125D, Minh Khai Street, Hai Ba Trung District, Hanoi

Email your CV to - Jobs@gearinc.com

We are doing QA for various types of projects: Mobile QA; Software QA; Hardware QA; Game QA; etc.  We are looking for potential IT students for QA Internship Program whose main responsibilities are:

  • Involve in QA/Test activities in our projects.
  • Understand QA/Test requirements.
  • Find and log bugs into bug tracking system.
  • Clear communication and report in English.
  • Work full-time (40 hours / week)

Benefits:

  • Attractive salary and benefits, excellent and international working environment.
  • Chance to get trained and gain experience about QA/Test job.
  • Chance to practice QA/Test Job in real projects.
  • Chance to work on big applications and games on the market.
  • Chance to work closely with both experienced Vietnamese and foreign experts.
  • Chance to become full-time QA with attractive salary
  • Continuous and professional training to fully develop your potential.

  • An open and honest culture where people are treated fairly, trusted, and empowered.
  • Free drinks and Lunch allowance
  • Flexible working hours (40 hours per week, Monday-Friday)
  • Gym and Game room for everyone: We love board games, video games, VR, PS4, ping pong, football tables, and many more!
  • In-house Classes including BJJ, Muay Thai, Kickboxing, Yoga, Zumba classes
  • Salary: Negotiate

Job Requirement:

  • Good command of English, especially in Reading and Writing
  • Must be self-motivated and take initiative in performing tasks
  • Thorough and diligent with tasks and deadlines
  • Excellent attention to details

Required Application Materials:

  • Resume in English

Working Location: No. 125D, Minh Khai Street, Hai Ba Trung District, Hanoi

Email your CV to - Jobs@gearinc.com

GAME design jobs

We’re looking for a passionate and talented puzzle designer to join our mobile game studio. You would be in charge of:

  • Design new and interesting puzzles for a word game.
  • Create, balance and manage the puzzles in live environment.
  • Plan and execute Live puzzle content cadence to cater for higher engagement and monetization.
  • There is a sweet spot between super easy, challenging and impossible levels. We want you help us define that spot and create a great game experience by fine-tuning puzzle difficulty ramp.
  • Coordinating with our partner (a world-class publisher).

Benefits:

  • Chance to work on multiple games, define the roadmap of future games to create.
  • Chance to work closely with both experienced Vietnamese and foreign experts.
  • Lunch offer and free drinks to all members.
  • Attractive salary and benefits, international, fun and professional working environment.
  • An open and honest culture where people are valued, treated fairly, trusted and empowered.
  • Training and career development opportunities.
  • Flexible working hours, we work 40 hours per week (Monday-Friday).
  • 13th salary and additional bonus every year.
  • Paid leave (12 days/year).
  • Annual health check, annual flu vaccination.
  • Health Insurance package
  • Government social, health and unemployment insurance for Vietnamese staff
  • We support relocation, work permit and resident card for foreign staff members
  • Free Vietnamese/English classes with native teachers
  • Standing desks if you like; Modern hardware; No dress code; Company trip
  • Break room for everyone: We love board games, video games, VR, PS4, ping pong, football tables, and many more
  • In-house classes: Kickboxing, BJJ, Yoga, Zumba
  • Salary range: $600 - $1,500 USD per month (net)

Job Requirement:

  • Strong spoken and written English
  • Passionate about games and/or puzzles

Advantages:

  • Previous experience designing word puzzles of any kind
  • Previous experience working on relevant games
  • Native English speaker
  • Willingness to relocate to Vietnam

Email your CV and Portfolio to - Jobs@gearinc.com

We are looking for a Western or native-level English speaker to join our team as a lead game designer. As a design lead, you would be in charge of:

- Game production

  • Act as a product owner, facilitating communication amongst team members to ensure that all stakeholders are aligned and that our products are moving forward in a healthy direction.
  • Contribute to team brainstorming sessions by pitching impactful feature concepts.
  • Translate high-level ideas into clear, detailed and actionable feature specifications.
  • Work closely with other team members and clients throughout the development process to ensure that your creative vision is being met at a high-quality standard.
  • Understand and oversee our games’ progression, mechanics, data and economy.
  • Improve the overall creativity of the team, inspiring passion in your team.

- New game ideas and prototyping

  • Have a strong knowledge of current mobile game trends and the state of the market.
  • Work with other game designers to develop and refine their ideas.
  • Put together strong concept pitches for new and innovative game ideas.

Benefits

  • Chances to work on multiple games, define the roadmap of future games to create.
  • Chances to work closely with both experienced Vietnamese and foreign experts.
  • Attractive salary and benefits, international, fun and professional working environment.
  • Open and honest culture where people are valued, treated fairly and trusted and empowered.
  • Training and career development opportunities.
  • Flexible working hours, we work 40 hours per week (Monday-Friday).
  • 13th salary and additional bonus every year
  • Lunch allowance and free drinks (coffee, tea, etc)
  • Health Insurance package
  • Annual health check, annual flu vaccination
  • Paid leave (12 days/year).
  • A standing desk if you like; No dress code; Company trip
  • Gym and Game room for everyone: We love board games, video games, PS4, ping pong, football tables, and many more!
  • In-house classes: Kickboxing, Yoga, Zumba, BJJ
  • We support for making Vietnamese work permits, resident cards and others
  • Salary range: $1,000 - $2,000 USD per month (net).

Job Requirement

  • Experience in the mobile game industry.
  • Be creative, imaginative and open-minded.
  • Good knowledge of relevant game mechanisms and mobile game market.
  • Strong analytical and critical skills—know why an idea or a game is good or not, understand what can be changed to make it better.
  • Good communication and very good knowledge of English, both spoken and written.
  • Ability to rapidly create coherent design mockups and design documentation.
  • Flexibility and ability to adapt quickly.
  • Be able to work in Vietnam—we will support relocation, work permit and working visa.
  • Passionate about games (especially mobile).

Advantages

  • Previous experience working on any aspect of mobile games (emphasis on free-to-play monetization model and games with deep LiveOps systems).
  • Familiarity with any development software and game engines (Photoshop, 3D software, Unity...).
  • Native English speakers and/or foreigners are preferred.

Email your CV to - Jobs@gearinc.com 

GAME ART jobs

We’re looking for a passionate 3D Character Animator to join our team in Vietnam. You will work closely with the Lead Animator and animation teams to create high-quality animations of high poly and low poly characters for mobile.

You’ll have the opportunity to touch multiple products and work on motion capture files. You’ll work on top grossing games with people who are friendly, fun, and aim to be pioneers in high-quality animation in the world of mobile game industry.

Your portfolio demonstrates that you can handle Character animation and have a high understanding of the basics and technical side!

You will work together with an international creative team to:

  • Create and produce appealing character animations based on video references or story-boards
  • Handle the whole animation pipeline, from motion capture, rigging, cleanup, body and facial animation to preparing a final package in Unity
  • Ensure timely completion of character assets at the desired quality bar

Benefits:

  • Chance to work on big game development projects.
  • Chance to work closely with both experienced Vietnamese and foreign experts.
  • Career development opportunities
  • Attractive salary and benefits, international, fun and professional working environment
  • An open and honest culture where people are treated fairly, trusted, and empowered.
  • Flexible working hours. Our normal work week is 40 hours per week (Monday-Friday).
  • 13th-month salary and annual performance-based bonuses
  • Health Insurance package
  • Government social, health and unemployment insurance for Vietnamese staff
  • Paid leave (12 days/year).
  • Lunch allowance and free drinks (coffee, tea, etc)
  • Gym and Game room for everyone: We love board games, video games, PS4, ping pong, football tables, and many more!
  • A standing desk if you like; No dress code; Company trip
  • In-house gym including Yoga, Zumba, BJJ, Muay Thai classes.
  • For non-Vietnamese staff, we support for making Vietnamese work permits and resident cards
  • Salary range: $700 - $1300 USD per month (net)

Job Requirements:

  • Strong understanding of Animation fundamentals, theories and techniques.
  • Very good technical skills in Maya software
  • Knowledge of current animation techniques and development processes.
  • Good body and facial rigging skills
  • Ability to work with external vendors to ensure quality and continuity in animation related services.
  • Basic knowledge about tracking (MatchMover software) and effect (After Effect software)

We prefer candidates who have:

  • Experience in the mobile game industry
  • Good English oral/written communication skills
  • Experience using Unity, and preparing  scenes and prefabs
  • Skills in one or more related disciplines like 2D animation, visual effects, or technical art

Required Application Materials:

  • Resume
  • Portfolio/website/Demo demonstrating animation skills and/or Motion Capture experience.

Working Location: 125D Minh Khai, Hai Ba Trung District, Hanoi

Email your CV and Portfolio to -  jobs@gearinc.com

We are looking for a UX designer focusing on making amazing game experiences for player around the world. The UX Designer is responsible for creating a delightful user experience for our consumers. You are positive, creative, persistent, love to learn new things. This is a critical role, central to all of our mobile games and will be responsible for a range of duties that involve all the aspects of the user experience

  • Create and produce Screenflows documentation and plan user experience of our new game and features
  • Visualize UX design by providing clickable prototypes to help project stakeholders have clear picture of the experience
  • Apply, and maintain a consistent documentation style throughout the entire projects
  • Collaborate with and assist a team of Game designers, Artists and Engineers during the production
  • Provide design feedback and suggestions based on observation, research, and expertise
  • Participate in user research activities such as setup, breakdown, game immersion, game review, reporting of the consumers' experiences, and other research related activities
  • Constantly improve the overall creativity, inspire passion to the other team members

Job Requirements

  • Open to learn from the best UX designers in the industry
  • A helpful and collaborative attitude
  • Can use at least one software such as Sketch, Photoshop and/or Invision
  • Good documentation and presentation skills
  • Strong problem-solving skills
  • Study Visual Design, UX Design, Interaction Design or a related field (Engineering, game design, Art)

Benefits

  • Chance to work on big game development projects
  • Chance to work closely with both experienced Vietnamese and foreign experts
  • Attractive salary and benefits, international, fun and professional working environment
  • Continuous and professional training to fully develop your potential
  • An open and honest culture where people are valued, treated fairly and trusted and empowered
  • Flexible working hours, we work 40 hours per week (Monday-Friday)
  • 13th salary and additional bonus every year
  • Lunch allowance and free drinks (coffee, tea, etc)
  • Health Insurance package
  • Government social, health and unemployment insurance for Vietnamese staff
  • Annual health check, annual flu vaccination
  • Paid leave (12 days/year)
  • A standing desk if you like; No dress code; Company trip
  • Gym and Game room for everyone: We love board games, video games, PS4, ping pong, football tables, and many more!
  • In-house classes: Kickboxing, Yoga, Zumba, BJJ
  • For non-Vietnamese staff, support for making Vietnamese work permits, resident cards and others
  • Salary range: $700 - $1300 USD per month (net)

Required Application Materials

  • Resume
  • Portfolio (e.g. website, pdf, blog or online album)

Working Location: 125D Minh Khai, Hai ba Trung, Hanoi

Email your CV and Portfolio to - Jobs@gearinc.com 

We’re looking for several UI Game Artists who loves making game Interfaces to join our team.

You will work on a new mobile game, aiming for Top 100 rank on the appstore!

  • Work together with an international creative team to create Mobile games
  • Create and produce appealing interfaces and game assets from early concept to final assets
  • Create unique, and engaging visuals that supports, and reinforces gameplay/User Experience
  • Apply, and maintain a consistent art style throughout the entire projects
  • Constantly improve the overall creativity, inspire passion to the other team members

Benefits

  • Chance to work on big game development projects
  • Chance to work closely with both experienced Vietnamese and foreign experts
  • Attractive salary and benefits, international, fun and professional working environment
  • Training and career development opportunities
  • An open and honest culture where people are valued, treated fairly and trusted and empowered
  • Flexible working hours, we work 40 hours per week (Monday-Friday)
  • 13th salary and additional bonus every year
  • Health Insurance package
  • Government social, health and unemployment insurance for Vietnamese staff
  • Annual health check, annual flu vaccination
  • Paid leave (12 days/year)
  • Lunch allowance and free drinks (coffee, tea, etc)
  • A standing desk if you like; No dress code; Company trip
  • Gym and Game room for everyone: We love board games, video games, PS4, ping pong, football tables, and many more!
  • In-house classes: Kickboxing, Yoga, Zumba, BJJ
  • For non-Vietnamese staff, support for making Vietnamese work permits, resident cards and others
  • Salary range: $500 - $1300 USD per month (net)

Job Requirements

  • Awesome at game UI and graphic design, you have the ability to design and create game UI components from Visual Comps to pixel perfect looking game!
  • Good hand-drawing, digital painting and illustration skills
  • Ability to create a variety of game assets and icons
  • Very good general knowledge of graphical trends and flow, particularly in games!
  • Good English oral/written communication skills

Advantages

  • Experience in the mobile game industry
  • Experience in creating visual designs that support great user experience

Required Application Materials

Your portfolio demonstrates quality and polish, and indicates a determination to push boundaries and create neat interfaces and illustrations.

  • Resume
  • Portfolio (e.g. website, pdf, blog or online album), your portfolio should contain example of mobile game art and UI

Working Location: 125D Minh Khai, Hai Ba Trung, Hanoi

Email your CV and Portfolio to - Jobs@gearinc.com 

We’re looking for a passionate Game FX artist to join our team in Vietnam. You will work closely with the Art Director and other Lead Artists in creating cutting edge visual effects for our mobile games in Unity. We are looking for someone with a strong technical Art background who has a passion for game effects.

You’ll have the opportunity to work on UI animation and particles effect for items and character skills.
You’ll work on top grossing games with people who are friendly, fun, and aim to be pioneers in high quality animation in the mobile game industry.

You will work together with an international creative team to:

  • Ensure timely completion of UI, item, character effects at the desired quality bar
  • Handle the whole animation/effect pipeline, from prototyping to preparing final package in Unity
  • Work closely with artists, designers and programmers to ensure that effects are in line with game concept and the overall game experience
  • Research visual effect creation processes
  • Establish animation reference libraries

Benefits:

  • Chance to work on big game development projects.
  • Chance to work closely with both experienced Vietnamese and foreign experts.
  • Attractive salary and benefits, international, fun and professional working environment.
  • An open and honest culture where people are treated fairly, trusted, and empowered.
  • Flexible working hours. Our normal work week is 40 hours per week (Monday-Friday).
  • 13th month salary and annual performance-based bonuses.
  • Health Insurance package
  • Government social, health and unemployment insurance for Vietnamese staff
  • Annual health check, annual flu vaccination
  • Paid leave (12 days/year)
  • A standing desk if you like; No dress code, Company trip
  • Gym and Game room for everyone: We love board games, video games, PS4, ping pong, football tables, and many more!
  • In-house classes: Kickboxing, Yoga, Zumba, BJJ
  • For non-Vietnamese staff, support for making Vietnamese work permits and resident cards.
  • Salary range: $600 - $1100 USD per month (net) depending on experience and portfolio

Job Requirements:

  • Strong understanding of Animation theories and techniques.
  • Fundamental art skills and aesthetic sense
  • Very good technical skills and understanding of the content creation pipeline from design to implementation in Unity
  • Knowledge of optimization and best practices for mobile game art
  • Able to paint stylized FX textures from scratch, matching an established style

Pluses:

  • Experience in the mobile game industry
  • Experience creating new shaders, systems, pipelines, etc.
  • Good English oral/written communication skills
  • Skill in one or more related disciplines – illustration, modeling, animation, or technical art

Required Application Materials:

  • Resume
  • Portfolio (website, blog, online album, Dropbox, etc.) demonstrating your technical skills and aesthetic sense

Email your CV and Portfolio to - Jobs@gearinc.com 

MANAGEMENT jobs

We are working on software development for big European and American companies. We are looking for an experienced Mobile Game Product Manager whose main responsibilities are:

  • Manage large internal teams for full game development and live operations
  • Create general and detailed specifications
  • Manage the team and deliveries
  • Define the product pipeline and releases
  • Prioritize feature improvements targeted at specific metrics improvement
  • Help the team with any technical issue they may have
  • Control the technical quality and coding best practices of the project
  • Plan the work with the team
  • Clear communication and report in English

Benefits:

  • Chance to work on top level software in the world.
  • Attractive salary and benefits, international, fun and professional working environment
  • An open and honest culture where people are valued, treated fairly and trusted and empowered
  • Flexible working hours, we work 40 hours per week (Monday-Friday)
  • 13th salary and additional bonus every year
  • Lunch offered and free drinks (coffee, tea, etc)
  • Government social, health and unemployment insurance for Vietnamese staff
  • Annual health check, annual flu vaccination.
  • Health Insurance package
  • Paid leave (12 days/year).
  • Break room for everyone: We love board games, video games, VR, PS4, ping pong, football tables, and many more!
  • Free English/Vietnamese classes with native teacher
  • Standing desks if you like, Modern hardware, No dress code, Company trip, Annual Family Day.
  • Gym and in-house classes: Kickboxing, Yoga, Zumba, BJJ
  • We support relocation, work permit and resident card for foreign staff members
  • Salary Range: $1,000 - $3,000 per month (net)

Job Requirement:

  • Bachelor’s degree in Computer Science or equivalent experience.
  • At least 2 years of professional experience in development.
  • At least 5 years of professional experience in game project management.
  • Strong experience in working with the Apple store and Google Play Store,
  • Proven experience in releasing mobile game titles on the market,
  • Strong programming knowledge in C#, Java or C++ is an advantage.
  • Strong programming knowledge in Unity is an advantage.
  • Knowledge and experience using versioning tools: SVN / GIT is an advantage.
  • Strong command of English.
  • Ability to work under pressure, independently and within a team.
  • Great attitude and work ethic.
  • Management experience on big scale projects is an advantage.

Working Location: 125D Minh Khai, Hai Ba Trung District, Hanoi

Email your Resume and Portfolio to - Jobs@gearinc.com

PART-TIME jobs

Gear Inc.'s new project is expanding and needs a large number of young individuals with excellent work ethic to join our social media content moderation team. You would be in charge of:

  • Moderating (approve/delete) social media content on the most popular social media platforms such as Tik tok, Twitter, Instagram, Musical.ly etc.
  • There'll be a fixed schedule that runs 365 days/year. However, if you can’t work on a particular day, please check with your teammates to find a replacement, especially on holidays..

Benefits:

  • Attractive salary (21,000 VND ~ 40,000 VND per hour), 200% pay on holidays and 300% on Tet
  • Loyalty bonus (based on how long you've worked for the company)
  • 13th month salary
  • Annual flu vaccination and health check (company pays 50%)
  • Nap room for a quick rest
  • Laptop and other equipment is provided
  • Free drinks, Gym, Games (Bi-a, VR games, PS4, Wii-U,...)
  • In-house classes: Kickboxing, Yoga, Zumba, BJJ

Job Requirement:

  • Good command of English ~ equivalent to 500 TOEIC
  • Work at the office (it’s not opened for working remotely)
  • Able to work on holidays (including Tet holiday)
  • Able to work overnight shifts (12am - 7am) is preferred
  • Able to work on weekends is preferred
  • Knowledge of Western cultures and lifestyles is preferred

Working time:

  • Operating hours: 4 shifts/ day from Monday through Sunday
    • Morning: 7:00 a.m - 12:00 p.m
    • Afternoon: 12:00 p.m - 6:00 p.m
    • Night: 6:00 p.m - 12:00 a.m
    • Overnight:: 12:00 a.m - 7:00 a.m
  • Work in a Minimum of 4 shifts per Week
  • Will be required to work on Vietnamese Holidays.

Working Location: 314 Minh Khai, Hai Ba Trung, Hanoi

Email your CV to - Jobs@gearinc.com

We are looking for 2 Customer Support Agents to join our team at 125D Minh Khai. Your main responsibilities are:

  • Build sustainable relationships and trust with customer accounts through open and interactive communication via email/chat or other support channels.
  • Identify and assess customers’ needs to achieve satisfaction
  • Provide accurate, valid and complete information by using the right methods/tools
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Meet personal/team’s targets
  • Keep records of issues/problem for further investigation from functional teams
  • Follow communication procedures, guidelines and policies
  • Work with managers on the customer feedback

Benefits

  • Attractive salaries and benefits
  • International, fun and professional working environment.
  • Continuous training to fully develop your potential
  • An open and honest culture where people are valued, treated fairly and trusted and empowered.
  • Flexible working hours.
  • Social, medical and unemployment insurance.
  • Annual health check, annual flu vaccination.
  • Free gym, Games (VR, PS4, Wii-U,...); in-house classes: Yoga, BJJ, Zumba, Kick -Boxing.
  • Flexible working hours.
  • Salary range: Negotiable.

Job Requirements

  • Good English communication skills
  • Good computer skills (familiar with MS Office & Google applications)
  • Experience in customer service
  • Excellent interpersonal skills
  • Attention to details and desire to learn
  • High sense of responsibility and enthusiasm
  • Ability to work independently and in a tea.
  • Flexible, adaptable to new changes
  • Familiar with smartphone/ mobile device/mobile applications
  • Experience in device/application troubleshooting is highly preferable

Working time

  • Operating hours: 8:00 am - 9:00 pm, Monday through Sunday.
  • The working time is flexible so you can choose the time that fit for your schedule. We offer 2 available options for working hours:
    • 20-hour workweek: You are required to work minimum of 20 hours per week (not exceeding 40 hours/week)
    • 40-hour workweek (Preferred): You are required to work 40 hours per week
  • Will be required to work all Vietnamese Holidays.
  • Able to work on weekends is preferred.

Working Address: 125D Minh Khai, Hai Ba Trung District, Hanoi

Email your Resume and Portfolio to - Jobs@gearinc.com