What to Consider When Outsourcing Software Development
Choosing to outsource software development over having it in-house is a simple matter of assessing current needs skill sets V’s needs, and applying that to cost of hiring and overheads. Choosing the right outsourcing partner however, is a tough decision. The emphasis here is ‘Partner’. Outsourcing is not about getting the cheapest vendor to fill an order, this connection could prove to be a long term or repeat venture, and they have to know your needs and be able to deliver.
Here are some factors you should consider when choosing.
Quality over price
In a recent article, Forbes elite technology council, they stress how important quality is over price. It’s easy to consider price as the first factor, and that’s understandable. However, the long term costs of multiple rounds of bug fixers, and even loss in customer base and reputation, is worth making quality more important than price when it comes to the decision making.
Seems obvious, but often overlooked. Look for a company that has worked with a variety of clients and used different technologies. Companies with various experience and multiple dedicated teams, will offer than those that are specializing in one industries or technology. However, make sure that they are knowledgeable enough about your industry.
Contact the company to check its responsiveness. If the company communicates with you well (e.g. provides sufficient answers to your questions, and in a timely manner), this is an indication that it is really willing to help you. It is also important to find out how you will be communicating with the software development team on a regular basis. Is it through face-to-face meetings, video conferences, email communications, etc.? Communication is the absolute essential base of any outsourcing partnership.
A reputable company should have a detailed software development process and be able to communicate it with you clearly. In addition, it should not be so rigid that it can not accommodate your existing methodology.
Check the number of software developers the company has. Make sure that in case your workloads will increase, there will be enough people who will meet your business needs. Also, pay attention to things like ‘Staff Retention Rates’. Higher rates equals happy employees, and it means no interruption or delays, should a member leave who is primary to your project.
What do previous clients say about the company? Contact them and learn from their experiences while working with the company. Find out what went well and what did not. It will give you an idea of how your partnership with the company will go.
Is the company willing to support you even after the development process? You might need help in learning how to use the software, configuring new apps, updates, and even services such as Moderation. or any other post-development processes.